Terms & Conditions
Please read these terms before booking or using our transportation services.
Legal Operator Information
Johan Antonio Elena Figueroa — CEO. Identification / Cédula: 40214613339. Luicenia Espinal — Operations Manager. Identification / Cédula: 40225170857.
1. General Terms
By using the services of Transfer en Punta Cana, you agree to these terms and conditions. These terms govern all reservations and transportation services provided by our company. We reserve the right to modify these terms at any time. Changes take effect immediately upon publication on our website.
2. Reservations and Confirmations
All reservations must be made at least 12 hours in advance to guarantee availability. After completing the reservation form, you will receive a confirmation email. If you do not receive that email, it is your responsibility to contact us to verify the status of your reservation.
3. Payments
Payments may be made online using the payment methods provided or in cash directly to the driver at the time of service. If paying in cash, please have the exact amount, as drivers may not carry sufficient change.
4. Cancellation and Refund Policy
Cancellations must be requested at least 24 hours before the scheduled pickup time to receive a full refund. Cancellations made less than 24 hours in advance are non-refundable. In the event of a no-show, 100% of the service price will be charged.
5. Flight Delays and Changes
We continuously monitor flight status. If your flight is delayed, we adjust the pickup time at no additional cost. If your flight number changes or you arrive on a different day, notify us as soon as possible to reschedule the service.
6. Luggage and Lost Items
Luggage allowance depends on the vehicle booked. We are not responsible for excess luggage that does not fit in the selected vehicle. We are also not responsible for items left in vehicles, although we will make every effort to recover and return lost items.
7. Liability
We are not responsible for delays caused by circumstances beyond our control, such as extreme traffic, accidents, severe weather or instructions from local authorities. Our liability is strictly limited to the cost of the service booked.
Last updated: June 30, 2026